CXFieldwork

With the right fieldwork strategy, collect customer experience feedback efficiently
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95% of companies collect customer feedback in one form or another. For many though this doesn’t provide the right feedback to be able to understand how to improve things. If you are looking to collect feedback online, over the phone or face-to-face – in multiple languages – talk to us and see how CXFieldwork can help.

Benefits

Global reach

Conduct online or telephone based research in multiple languages, and make it easy for customers to give feedback.

Experienced

Advice on your fieldwork strategy will maximise your response, followed by an experienced eye on the data to draw out helpful insights.

Excellent value

Reduce the time and cost associated with collecting research. Free up your time to concentrate on your business.

Great results from the research and very helpful analysis using Outside In's models to help us understand more from the data.

Operations Manager, Communications

Features

Our team of highly skilled interviewers act as ambassadors for our clients, expertly engaging with clients’ target audiences whether customers or prospects. We help you build the right strategy of survey and online to capture the insights you need at a cost that makes sense.

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Multiple languages

Our team includes over 500 native language interviewers expert at engaging credibly with your target audience.

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Multiple, flexible touchpoints

A variety of media used allows for a greater collection of responses.

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Fieldwork management

Single point of management contact throughout. Sophisticated telephone/online scripting and data-processing. Digital recording of all interviews and recruits.

Discuss your research aims and how CXFieldwork can support you

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