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Coach your team’s conversations and grow revenue

Delegates forget the content from traditional training programmes without reinforcement, this means training investment is wasted.

Conversation coaching does not happen enough for those key moments in the sales process. And when it does happen, the quality of the call coaching is often in doubt. 

Sales managers claim they lack time to live coach every call, and this means for many reps that they don’t get coached at all. But, reps want help and the best ones want a way to help themselves.

With Conversation Coach for internal and remote sales teams, you can improve performance at key selling moments and maximise revenue.

 

months is the average ramp up time in for Internal Sales SDR

meaningful conversations per day by each internal sales SDR

%

of selling engagements are remote not face to face

%

of traditional training content that is forgotten in 30 days without reinforcement

Team insights, measures and analysis

Do you know if your team are talking too much? Are you asking the right number of questions? How do the best performers compare with the average?

Armed with detailed insights on your sales team’s conversations, you can monitor, track, coach and improve team performance.

Identify the skills shortages across the team and use this to build your development plan. Invest in developing the right skills, rather than generic sales training.

Train and coach salespeople, then track improvement over time to see results.

Conversation analysis and intelligence

Managers cannot listen to every sales conversation but imagine if this heavy lifting could be done for you

The power of Artificial Intelligence is at your disposal, highlighting those critical selling moments where revenue is being won or lost.

Provide specifc commentry, feedback and scores for a conversation, helping salespeople to understand where they can improve.

Help managers coach effectively

A key step in effective coaching of calls is the preparation stage. Notoriously difficult for managers to do this well.

Managers can more easily identify coachable moments, therefore coaching can be more effective as a means of accelerating growth.

Simple search tools and automated trigger messages highlight specific phrases, such as “discount”, “competitor name” to prompt manager coaching.

Marketing teams can listen for the use of key messaging, customer reaction and needs to help build more effective campaign collateral.

Do you need training on how to be a great call coach?

Set challenges based on real-life situations
Identify a real-life issue faced in your daily conversations, such as handling a specific objection or presenting your value proposition.

Simply record a video challenge and distribute to your team.

The sales team quickly and easily record their video or audio response and submit.

Instantly identify who ‘smashes it’ and who needs help.

Consistently rate challenges

Define the important measures for each challenge.

Use these measures to consistently grade every submission and share this back to individuals.

Based on feedback salespeople can see how well they have done, learn from others and focus their development.

Accelerate ramp up time

Easily save the best calls and moments to a shared library of “best practice”.

Give access to new hires and they can quickly get top tips on how to do their calls.

As a result, the library of accelerates ramp-up time.

Your existing team members can easily access good practice to help with self-development.

Would you like to improve the quality of your sales conversations?

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