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Net Promoter Score® system

Simply roll out NPS® measurement and improvement
Set up a pilotSee it in action

As part of your strategy for improving your customer’s experience, this automated NPS® System will help you to implement the steps needed to turn feedback into a competitive advantage. Get the whole company focused on improving the customer experience and see results improve.

Benefits

Improve customer retention

Build a loyal base of customers who act as advocates for your business, products and people. Extending the lifetime value of each relationship will significantly improve your potential for growth.

Respond faster

When customer feedback comes in your team can close the loop really quickly, helping to reinforce positive sentiment and turnaround negative comments.

Reduce risk

Unhappy customers will leave as soon as they have an opportunity, minimise the risk of a customer leaving or spreading bad press about your brand with effective tracking and response.

An incredible overview and to look at whether the things we are doing are right for our customers

Business development lead, Services

My message to other directors - focus on your frontline and customer satisfaction.

Director, Media

Features
N

Real time insights

Use dashboards and reports to identify advocates and customers at risk
N

Close the loop

Your team can easily close the loop on customer feedback
N

CRM integrated

Simple for your team to see customer feedback inside your CRM
N

Simple to compare

Benchmark teams against each other to highlight best practice
N

Advise and guide

Use as part of your broader customer experience strategy
N

Fast deployment

Easy to roll out; get customer feedback fast and start improving.
Why Outside In.

Outside in have an experienced team with over 20 years experience in building and running effective b2b customer experience management programmes. We are an ideal value added reseller for the Relationwise platform.

With hundreds of satisfied customers, and an NPS score of +65, you can be confident of a solution that works.

To set up a pilot that improves relationships and provides a platform for growth

Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.

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